Customer Support

Our customer support teams are responsible for trying to resolve customer queries at the first point of contact. Where possible, we try to avoid passing a query back to another department to deal with so it’s vital that our support team have a wide and varied knowledge of our business and in some cases a deep technical understanding of our systems.

Our customer support and operational teams are based in Gateshead and Cambridge in the UK as well as in our global offices supporting our larger E-Commerce customers. 

What We Are Looking For

Work Smart

We're constantly curious, looking for brilliantly simple solutions and we make things happen and achieve amazing results

Be Spirited

We are passionate about payments, our customers and colleagues. We are resilient and courageous in our thinking and actions.

Be Supportive

We care about each other, our customers and our company and we are open and direct in our approach. We are always striving to do the right thing in the right way.

“Everyone has invested a lot of time to support my career development and give me the key skills to take the next step in my Worldpay career.”

Charlotte Stoker – Customer Disputes Team Manager

“Worldpay appreciates the balance between work like and home life. I quite often work evening and weekends due to the customers I manage, so I appreciate the flexibility Worldpay provides.”

Nicole McIvor – Relationship Manager, Airlines

“I’ve stayed working at Worldpay because there’s always another opportunity for me to develop my skills and move up the career ladder.”

Faye Harrison – Quality and Compliance Manager

“I’ve learnt more in my time at Worldpay than in any other role in my career.”

Kirsten Aldridge – Head of HR

“The opportunities you’re given at Worldpay are great –in the time I’ve been here I’ve been given so many opportunities to grow as a manager. Worldpay’s development and investment in Leadership is excellent.”

Karen Barber – Finance Operations Director, Central Function

“Worldpay is a fast moving environment which encourages getting the best from people.”

Isaac Lazarus – Server Platform Manager

“Worldpay’s double-digit growth and rapid expansion into new geographies makes infrastructure provision a real challenge. We’re fundamentally a FinTech company, so technology really is at the heart of what we do.”

David Stevens – Director of Infrastructure & Operations

“I work across a portfolio of 20+ projects and every single one is exciting in its own way. It’s really satisfying to drive a project from a fledgling state through to successful implementation and realised business benefits.”

Nicole Raphael-Gleissner – PMO

“Whilst the company is a global leader in payments, it’s still of a size where you can have a real personal impact.”

Mark O’Brien – Data Transformation Director

Our People

Adam Batey

Adam Batey

Team Manager, Customer Amendments, Gateshead

Charlotte Stoker

Charlotte Stoker

Customer Disputes Team Manager,
Gateshead

Helen Preen

Helen Preen

Team Manager Corporate Support,
Gateshead