ServiceNow Administrator - Contract - London

ServiceNow Administrator - Contract - London

ServiceNow Administrator - Contract - London

ServiceNow Administrator

Worldpay - do you know who we are?

You may or may not know, but billions of money transactions a year are made using our payments processes, whether via a card machine or online. Our systems enable our customers, whether large or small, to process their customer's payments, so they can grow their business. This could be your local supermarket where you do your weekly shop or favourite airline when you book tickets to New York.

The ServiceNow Administrator works within the ITSM tooling team to support and develop the ServiceNow platform. Will work directly with the customer to understand their needs and requirements, to propose solutions to business problems and help direct the technical delivery of the ServiceNow technology. The role involves working closely with IT managers, the GTE organization and departments throughout the business to champion the ServiceNow product, whilst striving to meet new business requirements.

The role suits a person with extensive ITSM Tools experience and a solid understanding of ITSM implementation and delivery. Previous experience in ITSM within a financial service organisation would be an advantage.

Key Responsibilities:

  • Responsible for support and development of ServiceNow across the Enterprise
  • Challenge customer requirements to identify and prioritise optimal solutions.
  • Hands-on technical delivery of cost-effective ServiceNow solutions using a range of technical skills
  • Provide focused guidance to all support teams and assist in their training and knowledge development.
  • Ensure the company obtains the most benefit from its investments in the ServiceNow product.
  • Responsible for the product development and integrations, and ensure they meet requirements.
  • Engagement across the full product lifecycle including design, development, testing and release & support.
  • Support the product roadmap development and management.
  • Responsible for ITSM technical authoring and documentation.


  • Working experience with ServiceNow, in a support/development analyst role in a medium to large scale enterprise organisation.
  • Proven customer support experience in an IT operations environment including management of own workstack comprising incidents, changes and problem records and escalation procedures.
  • Must have experience of the following ITIL disciplines including: Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation.
  • Experience in supporting delivery of successful technology transformations and adoption of new practices.
  • Expert understanding of ServiceNow development and administration
  • Expert configuration and customisation of all aspects of ServiceNow - Workflow, UI, CMS, PA etc. University degree and/or other professional qualifications.
  • Must have a solid command of the English language both verbal and written.


  • ServiceNow experience in a support & development role.
  • ServiceNow certification.
  • Knowledge and qualifications in ITIL and Project Management (Agile, PRINCE2, MSP).
  • Experience with customer centric industries and mission critical quality infrastructure and software standards.
  • Good architecture and design experience.
  • Knowledge and use of toolsets & systems (Sharepoint, JIRA, MS Office, SQL, etc.)
  • Knowledge and use of monitoring tools (BPPM, ADDM, Splunk, App Dynamics etc)
  • Financial service working experience.
  • Stakeholder management experience.

Worldpay - do you know who we are?

About Us

Worldpay is an independent technology finance business. Once part of a large bank, we are currently going through unprecedented transformation, fuelled by extraordinary growth in the online world and unparalleled investment in our product, people and platforms. Our aim is to be the world's most progressive and reliable payments partner, sharing insights and helping customer's grow their business.

Worldpay is acting as an Employment Business in relation to this vacancy.


Job Number




Business Area

Financial Services

Employment Type



March 14, 2017


March 14, 2018