Senior File Gateway Support Analyst - London/Cambridge-Contract

Senior File Gateway Support Analyst - London/Cambridge-Contract

Senior File Gateway Support Analyst - London/Cambridge - Contract

IBM, Sterling File Gateway, 3rd Line

Worldpay - do you know who we are?

You may or may not know, but billions of money transactions a year are made using our payments processes, whether via a card machine or online. Our systems enable our customers, whether large or small, to process their customer's payments, so they can grow their business. This could be your local supermarket where you do your weekly shop or favourite airline when you book tickets to New York.

Key Purpose of the Role:

  • Senior Sterling File Gateway Analyst/Engineer within Worldpay I&O Hosting and Application Services (Enterprise Tools & Utilities Team)
  • Responsible for providing File Gateway support, including 3rd line BAU support for Production and Pre-Production environments. File Gateway support responsibilities include Installation, Configuration, Maintenance, Upgrade and Live Support of File Gateway services hosted on Linux and Microsoft operating systems in a highly virtualised environment and subject to strict Change Management and Service Level Agreements
  • Represent the Hosting & Application Services Enterprise Tooling & Utilities Team within Worldpay Infrastructure & Operations
  • Provide extremely high standards of service in terms of service maintenance, new capability requests, fault prevention and resolution
  • Ability to work individually as well as in a team within an onshore/offshore model
  • The successful candidate will also be responsible for providing technical expertise within the following technologies:
    • IBM Sterling File Gateway
    • IBM Sterling Secure Proxy
    • IBM Sterling External Authentication Server
    • IBM Sterling Control Center

Key experience and skills required

  • 3rd Line Support for all File Gateway services under the responsibility of Worldpay Enterprise Tooling & Utilities Team, within the Production and Pre-Production Environments
  • Rapid response to Production and Pre-Production Incidents raised by the Worldpay Command Centre, in accordance with agreed Service Operating Model Standards
  • Provide Incident Fault Diagnosis and Resolution, engaging other Worldpay support teams as required
  • Delivery of File Gateway Support services to agreed Service Level and Operational Level Agreements
  • Proactive management of the WorldPay File Gateway environments and recommendation of measures to improve service delivery
  • Ongoing evaluation of Worldpay File Gateway services to identify potential issues such as Capacity, Performance, Resource, Process, Patching, Security, Vulnerability plus mitigation actions required


  • 4+ years of experience in Administration, Support and Maintenance of the following File Gateway components in a High Availability Production environment:
  • IBM Sterling File Gateway
  • IBM Sterling Secure Proxy
  • IBM Sterling External Authentication Server
  • IBM Sterling Control Center
  • Connect Direct, SFTP, PGP, FTPS & FTP Protocols experience
  • Ability to work alongside development teams to analyse File Gateway requirements
  • 3+ years experience of third line support for business critical production systems
  • Experience of administering Linux hosted File Gateway implementations in a Secure, Virtualised environment
  • Strong analytical skills coupled with a methodical approach to fault investigation and resolution
  • Service management ethos and disciplined approach to management of support tasks
  • Strong interpersonal skills, demonstrating a variety of influencing styles to enable effective completion of tasks both individually and within groups.
  • Builds sustainable relationships with colleagues and key individuals in the business and IT team from executive management through to technical levels.
  • A desire to take the initiative and to move issues forward with clarity. Demonstration of an ability to think 'outside the box' while defining solutions in a workable form.
  • Excellent Communications skills, written and spoken
  • Ability to communicate to a wide audience of professionals
  • Builds trust, willing to express opinions in debates, buy into decisions showing commitment and accountability.
  • Team player that promotes a collaborative work environment but at the same time is not afraid to positively challenge viewpoints in a constructive manner to achieve best results for the program
  • Experience of working in an onshore/offshore model.
  • Expert knowledge of JAVA/J2EE


  • Experience of SEAS integration with external authentication services such as Oracle OVD / OID
  • Knowledge and Experience of scheduling tools, such as BMC Control-M
  • Knowledge of the global payments industry or a good understanding of payments transaction life cycle will be an advantage
  • ITIL Experience
  • Experience of Service Now
  • Experience of JIRA
  • Experience of working in a financial institution with regulatory constraints, such as PCI DSS Compliance
  • Strong Linux and Windows administration skills within a highly virtualised environment
  • DNS and Active Directory fundamentals, BIND Network fundamentals, including diagnostics with Unix tools RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux
  • Able to manage multiple concurrent work requests in a fast-paced work environment

Worldpay is acting as an Employment Business in relation to this vacancy.


Job Number

Senior File Gateway_1456481382



Business Area

Financial Services

Employment Type



April 26, 2016


April 26, 2017