Middleware Support Engineer - London - Contract

Middleware Support Engineer - London - Contract

Middleware Support Engineer - London - Contract

[middleware, Control-M, DNS, BIND, PPE, Linux, OAT, Control-M V8]

Worldpay - do you know who we are?

You may or may not know, but billions of money transactions a year are made using our payments processes, whether via a card machine or online. Our systems enable our customers, whether large or small, to process their customer's payments, so they can grow their business. This could be your local supermarket where you do your weekly shop or favourite airline when you book tickets to New York.

The Role

Work as part of the Middleware Support team for the installation, configuration and support of Middleware applications: Sterling Commerce, Control M, Oracle suite and others running on Linux (predominantly) and Microsoft operating systems.

Key responsibilities of the role include:

  • Active and effective member of the Data Centre Services team participating in the shaping and continuous improvement of the Middleware Application Support team
  • Promote knowledge sharing within the team
  • Ensure that the support and administration of Production including Pre Production Environments (PPE), Test and Development services to agreed performance, and cost metrics
  • Proactive management of the WorldPay Middleware environments and recommendation of measures to improve service delivery to the WorldPay customer base; ensure that systems are kept as current as possible within an economic model
  • Evaluate system performance and produce reports to recommend and implement platforms improvements as appropriate
  • Produce and sustain currency of relevant technical and operational process and procedure documentation for Production, PPE, Test and Development environments
  • Provide effective cover for other members of the team as required during absence
  • Rapid response to and resolution of incidents
  • Execution of authorised and controlled changes
  • Management and implementation of upgrades to services
  • Fault diagnosis and resolution
  • Escalation of critical issues in accordance with designated process and procedures
  • Deliver services to agreed Service Level and Operating Level Agreements
  • Work with the WorldPay Enterprise Architecture team to help evaluate and recommend products to improve the availability of services
  • Take part in callout rota to cover overnight support and be available for out-of-hours work when required
  • Participate in discretionary projects/engineering tasks as agreed
  • Development and Automation of services processes and procedures
  • Manage installations and software upgrades to ensure all services are kept as current as possible and that license audit is performed and all licenses are in place
  • Manage the configuration and operation of WorldPay Middleware applications
  • Ensure that WorldPay Information Security policies and guidelines are adhered to for all platform services
  • Interface and maintain relations with other WorldPay IT and Business teams

What Do You Need To Have?

  • In depth knowledge of one or more of the following:
    • Oracle Fusion
    • Oracle Weblogic
    • Oracle Identity Manager (including all related components such as OAM, OVD, OID, OFI etc.)
    • Oracle WebCenter
    • Oracle Documaker
    • Oracle BPMN
    • Informatica
    • IBM Jrules
    • IBM WebSphere MQ
    • IBM WebSphere Message Broker
    • Sterling Secure File Transfer Gateway
    • Sterling Secure Proxy
    • Control M
    • IAM
    • Microsoft IIS
    • Microsoft SharePoint
  • 2+ years' experience working in a support team in a highly available environment
  • Understanding of ITIL service delivery frameworks
  • Strong analytical skills coupled with methodical approach to fault resolution
  • Ability to develop relationships with other WorldPay Technical and business groups
  • Good organisation and communication (both written and oral) skills
  • Self-actualised with good teamwork skills
  • Proven experience in areas with strong customer focus and high expectation
  • Excel in ideas generation, evaluation and prioritisation; customer and partner engagement
  • Experience in Disaster Recovery and Business Continuity planning
  • Beneficial:
    • Experience of administering Linux servers in a Secure environment in a financial institution
    • Experience of administering Windows servers in a Secure environment in a financial institution
    • DNS fundamentals, BIND Network fundamentals, including diagnostics with Unix tools RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux
    • Experience of running Linux in a highly virtualised environment
    • Excellent Production, PPE, Test and Development Unix administration

About Us

Worldpay is an independent technology finance business. Once part of a large bank, we are currently going through unprecedented transformation, fuelled by extraordinary growth in the online world and unparalleled investment in our product, people and platforms. Our aim is to be the world's most progressive and reliable payments partner, sharing insights and helping customer's grow their business.

Worldpay is acting as an Employment Business in relation to this vacancy.


Job Number

Middleware Support_1453719687


City of London

Business Area


Employment Type



April 26, 2016


April 26, 2017