Knowledge Management Process Analyst

Knowledge Management Process Analyst

Why is our Knowledge Management Process Analyst the next step for you?

The Knowledge Management Process team’s prime objective is to support Worldpay’s strategic mission to deliver best-in-class service through agile, reliable, and sustainable processes. The team defines and governs processes to ensure standardised methods and procedures are adopted in support of efficient and prompt handling of all cases in order to minimize adverse impact on business operations.  The team’s function has the ability to mitigate the risk of unplanned costs and labour for both business and IT support staff.


How will you add value on a day-to-day basis?

You’ll ensure the Knowledge Management process built on the Knowledge-Centered Service (KCS) methodology is adopted. Ensure governance and standards put in place to ensure articles are easy to consume, find and meet the appropriate quality required. Execute reactive and proactive knowledge management processes globally/worldwide. Assisting in the development of trends and analysis of Knowledge Management data, to help develop insights into Knowledge Management process performance and measurements of both the process itself and the stability of Worldpay systems/applications. Develop, update, maintain, and produce content for knowledge bases, FAQs, and web tools. Assess knowledge article quality and create and apply data standards.


What will make you the ideal candidate?

You’ll have experience administering the Knowledge-Centered Service (KCS) methodology within the ITSM space. Experience of Knowledge Management experience and process management background and experience of Service Transition. Experience managing a Knowledge workflow and ensuring quick availability of content to the target audience.

Ideally you’ll have KCS Fundamentals Certification and be ITIL v3 Foundation certified.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.






Job Number



Cambridge / England

Business Area

Tech and Engineering

Employment Type

Permanent- Full-time


June 20, 2018