Incident Management Process Analyst

Incident Management Process Analyst

Why is our Incident Management Process Analyst the next step for you?

Technology is at the heart of everything we do. We are going through unprecedented transformation fuelled by extraordinary growth in the online world and unparalleled investment in our product, people and platforms. We work in a collaborative and supportive way, in a fast paced and dynamic environment.

How will you add value on a day-to-day basis?

You’ll be promoting and reinforcing adherence to the Incident Management process, and help ensure that incidents are accurately and sufficiently recorded and documented. You’ll develop and produce reporting of trending and analysis of Incident Management data, to help develop insights into incident management process performance. You’ll support the Incident Process Manager in defining strategy and long-term plans for improving and assuring quality in the incident management process. A key part of this role will be to interface with key stakeholders across the enterprise to assist with incident backlog management, process compliance, and training as needed


What will make you the ideal candidate?

We are looking for someone who has incident management experience. Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices. ITIL Foundations certification. Excellent written, verbal communication skills, time management and organisational skills, with the ability to work within a demanding, fast-paced environment.


How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.






Job Number



Cambridge / England

Business Area

Tech and Engineering

Employment Type

Permanent- Full-time


June 20, 2018