Corporate Business Advisor - 9 month FTC
Why is our team the next step for you?
60% of customers don’t contact our Help Desk so we need a proactive team to ensure we can nurture these customers. The Business Advisor team will intelligently manage a variety of campaigns to ensure we maximise the accounts our customers have with us.
As a Small Corporate Relationship Executive you will be empowered to serve the customer using data to identity new sales opportunities and proactive support with any serve related queries to ensure they are happy with their Worldpay experience.
How will you add value on a day-to-day basis?
As a Small Corporate Advisor you are responsible for handling outbound calls to existing Worldpay Customers. You will make outbound calls and talk to the customer to better identify customer need and talk the customer through any service issues or identify ways in which Worldpay could help support their business.
As a Relationship Executive you will be an advocate of customer experience. You’ll add value by promoting the products and services that Worldpay can provide to enable business growth. There will be pricing rates to discuss with customers which are in line with Worldpay Pricing Policy and terminal hire contracts suitable to customer’s requirements. It’s your responsibility to improve the way in which customers work with Worldpay while maximising business profits in line with business targets.
What will make you the ideal candidate?
We will look to you to handle outbound and inbound calls to existing Worldpay Customers while working through a number of campaigns. You will support the customer experience by identifying customer needs and being proactive in offering solutions for the customer.
If you are thinking of applying for this role, you will need excellent communication skills as you will talk the customer through the benefits of Worldpay’s products and services, open sales opportunities which should be achieved by solution based selling and educating the customer. First call resolution is our aim so you must think outside the box and be a problem solver however you are required to take ownership of your calls therefore you will manage your workload and customers through to resolution. You will work closely with Support the Marketing team by providing open feedback on campaign and customers to ensure continuous improvement.
Working as a member of the team is imperative to the success of this team.
Gateshead / England
Fixed term- Full-time
June 11, 2018
June 25, 2018