Customer Service Advisor
Customer Service Advisor, Integrated Payments - Customer Services
Why is our Integrated Payments team the next step for you?
Brand new team. Brand new beginnings. This is an amazing, innovative opportunity for individuals looking to expand their career within Customer Service. The Integrated Payments team are a critical part of delivering ultimate support and service to our customers. We’re turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. Technology’s taking modern money in directions it can feel hard to keep up with. But at Worldpay, we don’t try to ride the winds of change. We create them.
How will you add value on a day-to-day basis?
You’ll be responsible for responding to inbound customer queries regarding products, services, order status and other general questions. This also includes taking initial customer calls and answering general queries regarding company products and services. You’ll escalate enquires, where necessary, to product support, billing, sales or return/repair based on the complexity and nature of the customer’s issue. Other responsibilities include data entry, logging calls, updating customer account records and using internal databases to answer customer questions. You’ll document customer concerns, and forward complaint trends to the appropriate departments.
What will make you the ideal candidate?
Your communication and relationship building skills will be excellent, as will your ability to empathise with customer issues. We’ll need you to be able to work well under pressure, as you’ll be working to exceed KPI’s whilst working a range of systems. You’ll have a positive, reliable attitude and you’ll be able to demonstrate good problem solving skills. You’ll be flexible in regards to working hours, as you’ll be working between 1pm and 10pm 35 hours per week. We will accept full time and part time applications.
How are Worldpay changing the world?
Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
Gateshead / England
June 8, 2018