Customer Technical Advisor
Why is our Gateway Support Team the next step for you?
Our Gateway Support is the behind the scenes team looking after our corporate customers with their day-to-day account configuration requirements, working closely with the technical team to ensure all of the customer’s requirements are met. The team is motivated by daily challenges to provide personalised answers for all queries and to go the extra mile on client by client basis, rather than being simply process driven and looking at how many calls they’ve taken. This is a great team of focused individuals that provides the very best support to our wide range of customers, and we are looking for you to join us.
We are committed to be the world's most progressive and reliable payments partner, sharing insights and helping customers prosper. We are passionate about payments, our customers and colleagues. We are resilient and courageous in our thinking and actions. We are supportive and care about each other, our customers and our company and we are open and direct in our approach. We are always striving to do the right thing in the right way.
How will you add value on a day-today basis?
You will provide an exceptional standard of configuration support to our corporate customers who are integrating their eCommerce systems to Worldpay gateway technologies. Working closely with the customer, sales team and implementation engineers, you will configure the customer’s account to their requirements. You will quickly become a subject matter expert on setting up and configuring the gateway and be the go to person for customers requiring changes.
You will also provide day-to-day support to our corporate customers and Worldpay colleagues relating to Worldpay Gateways supported by Worldpay UK. You will be responsible for providing 1st and 2nd line support to our customers including handling complex incidents.
What will make you the ideal candidate?
You will have excellent telephone and email communication skills as well as the ability to work in a fast-paced business environment. Ideally you will have come from a customer service background with experience of working with corporate customers in a technical environment.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
Cambridge / England
May 1, 2018