Relationship Manager, Global eCommerce, Japan  

Relationship Manager, Global eCommerce, Japan  

Why is our Relationship Management team the next step for you?


Our eCommerce division is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability, and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in the local language and with local payment options.


Tenacious, determined, successful. Every day is fast-paced and different for our colleagues in our Japan office, which is one of three vitally important offices within the Asia Pacific region. Our unique fusion of ethnicity, culture, language and traditions keeps things spicy – and yet we’re a supportive, smart, spirited team. We love to celebrate group and personal achievements as we pursue our common goal of continually delighting our customers. 


How will you add value on a day-to-day basis?


As a Relationship Manager, you will work as part of a highly successful team. You will independently manage an exciting, and challenging portfolio of customers within the eCommerce industry. These will be large enterprise customers who are headquartered in Japan, but may also have an extensive international presence. Given the nature of the target market, this role will include some domestic, and potentially international travel.


In this role you will actively develop long-term partnerships with senior customer contacts, and build a deep understanding of their business, including their broader 2-3 year business agendas. You will also drive overall relationship health, developing cross-sell opportunities and accelerate growth by engaging customers, and propelling customer advocacy.


You will strengthen your relationship through frequent face to face meetings, and provide your customers with valuable commercial insights that you have developed through regular collaboration with key internal stakeholders. You will also influence the development of our internal Global eCommerce strategy by capturing relevant feedback from your customers strategic roadmaps.


What will make you the ideal candidate?


You are a passionate team player with solid experience and a strong track record as a Relationship Manager, ideally within the Payments, Finance or Technology industry.


We are looking for an all-rounder who can manage complex negotiations as well bringing a sensitivity around pricing and competition analysis. Your strong communication skills, business acumen and personal drive will make you successful in this role. You will have gained experience in working with global customers, where you’ll have adapted a solutions led sales style.


In this role you will be managing some of our largest global eCommerce customers, so you will need to be confident and credible to effectively manage these relationships. 


Ultimately, you will be someone who is ambitious, and who wants to develop their career in a forward thinking and dynamic business. 


Why Worldpay?


Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.


Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.




Job Number



Tokyo / Japan

Business Area


Employment Type

Permanent- Full-time


April 13, 2018