Senior Relationship Manager, Airlines

Senior Relationship Manager, Airlines

Why is our Relationship Management team the next step for you?

The eCommerce division is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.

In Singapore we have our central hub for the Asia Pacific region, where about 70 colleagues are based in an office with great views over the city. The team is best described as tenacious warriors who are determined goal-getters and believe in being the best in whatever they do. The fusion of different cultures, the collaborative and fast-paced work environment make Worldpay a great a place to work.

How will you add value on a day-to-day basis?

You will be managing 6-8 Tier 1 accounts in the Airline space. These will be large enterprise customers with international presence and mostly based out of China and Taiwan. In this role you will actively develop long-term partnerships with senior customer contacts and build a deep understanding of their business including their broader 2-3 year business agendas. You will also drive overall relationship health, developing cross-sell opportunities and drive growth by engaging customers, and propel customer advocacy.

You will strengthen your relationship through frequent face to face meetings and provide them with valuable commercial insight that you have developed through collaboration with vertical leads, delivery and product managers. You’ll also influence vertical proposition development internally by capturing feedback on roadmaps.

What will make you the ideal candidate?

You are fluent in business Chinese, both in speaking and writing, and have solid experience and a strong track record as a Relationship Manager with deep knowledge of payments in the airlines space. We are looking for an all-rounder who can manage complex negotiations as well bringing a sensitivity around pricing and competition analysis. Your strong communication skills, business acumen and personal drive will make you successful in this role. You will have gained the experience in working with global clients, where you’ll have adapted a solutions led sales style.

Why Worldpay?

Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.

Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.


Job Number



Singapore / Singapore

Business Area


Employment Type

Permanent- Full-time


March 23, 2018