Service Transition Lead
Why is our Service Transition team the next step for you?
Our Service Transition team provides management of the Acceptance into Service process for one or more projects or releases through the SDLC and into the production environment, ensuring effective service readiness and operational acceptance has been undertaken. We ensure any associated operational risks are identified and effectively managed, that all the production support teams are kept fully informed and that early life support is in place.
We ensure compliance with appropriate Service Transition and Worldpay processes, making certain that all tasks and resources impacting the existing production environment and organisation are properly assessed, planned and managed, as well as participate in continuous improvement activities to improve the Acceptance in Service process.
How will you add value on a day-to-day basis?
You will be responsible for managing Service Transition activities for one or more projects or releases. You will manage the transition of new and changed components from the build/development teams to the production support environment, ensuring delivery of solutions that align with the Worldpay Service Management processes and toolsets. You will determine how new and changed services impact the production environment, ensuring that change and release management activities are authorised via Worldpay Change Management processes, as well as provide a single point of contact between the projects/releases and all operational functions, ensuring that needs and expectations are met by all parties.
Ensuring that requirements are communicated to all impacted support teams and proactively communicate risks to the production support managers are a key aspect of the role. You will ensure capacity and availability of services is being adequately monitored and managed, attend the Worldpay SDLC Toll Gate meetings, and establish strong relationships with business and project managers. You will manage and arrange required workshops, training sessions etc. to ensure effective service readiness, knowledge transfer and support staffing capacity.
What will make you the ideal candidate?
A strong ITIL Service Management background – particularly relating to Service Transition, and with sound knowledge and experience of Change Management and Incident and Problem Management. You will have experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices, as well as strong analysis capability and ability to drive process definition, introduction and improvement.
The ability to engage and build successful relationships with a broad range of stakeholders is key to the success in this role. You will be able to independently manage a complex workload, setting and meeting customer expectations with dates and documented actions. It will be advantageous if you have project management experience and knowledge of formal Project Life Cycle methodologies, experience with ServiceNow and Lean Six Sigma.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.
Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
Indore / India
Tech and Engineering
March 12, 2018