Technical Client Support Consultant
Why is our Technical Client Support Manager role the next step for you?
Our eCommerce division is booming. As experts in payments, we operate across a range of exciting verticals globally: Digital Content, Global Retail, Airlines, Regulated Gambling and Travel. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s market share. To achieve this we aim to reach more customers in more markets, in local language and with local payment options. The Amsterdam office is our central hub for EMEA and you will support our eCommerce portfolio across this region.
How will you add value on a day-to-day basis?
You’ll be a key part of our business, supporting our key corporate customers in Retail, Digital & Travel verticals. You help these businesses manage their day to day queries, build great relationships and uncover opportunities to add true service value. You will be dealing with a variety of customer queries and you will be delivering outstanding customer service over the phone, email and on occasions in a face-to-face capacity. Providing proactive and knowledgeable support, you will act as a single point of contact for a designated portfolio of corporate clients and become a key ambassador for Worldpay!
What will make you the ideal candidate?
You will have experience in a customer / account / operational manager role, where you have strengthened relationships and dealt with corporate customers. Preferably you will have worked in a technical environment, where complex customer queries were the norm. You will have excellent communication skills and a unique selling point about you! Because you’ll be working in a vibrant part of the business we would expect you to bring lots of energy and enthusiasm to the team. You have excellent communication skills, also in writing. We are also looking for someone who has additional language skills, such as German, Hebrew, Spanish, Italian or French. Our team is multi-cultural and great fun to work in!
Amsterdam / Netherlands
Fixed term- Full-time
January 4, 2018