eCom Customer Service Advisor

eCom Customer Service Advisor

Why is our eCom team the right role for you?

eCom Boarding is expanding!!!!

We’re looking for new people to join us on our already great team. Every year billions of money transactions are made using Worldpay technology and systems, whether online or face-to-face, chip & pin or contactless. Our business customers can be large or small, from your local corner shop to the world’s biggest airlines with whom you might book this summer’s get away. Our growth has been unrivalled over the past few years.

Due to our continued growth and the ongoing development of new technologies the SME eCommerce Boarding Team are processing record numbers of applications over a number of platforms including Worldpay Business Gateway and Worldpay Online Payments. As we continue to introduce easier ways to start taking payments online and develop new products, we’re in a position to offer an opportunity to join our fast paced team.

How will you add value on a day to day basis?

The successful candidate will Key Gateway applications and Case Manage in an end to end process. The environment is fast paced and at times the pressure is on so, having a flexible, adaptable attitude to work will go a long way. Great Customer Service is key. Having excellent communication skills are essential as you’ll be working with customers over the phone. We’ll look to you to proactively manage your own workload with minimal supervision.

In return we can offer you a fun team to be part of. We’re full of enthusiasm, drive and always looking for new ways to improve. We’re only as good as our people and we’ll make sure you feel fully supported in your role.

What will make you the ideal candidate?

The successful candidate will be positive and approachable. We work together to continuously improve so someone who is constantly curious will be an asset. Quality is key for our customers you will be able to work both quickly and accurately. The volume of work you will complete will need to be precise, so keen attention to detail will be required.

You must have Back and or Front Office Ops Experience. Telephony is advantageous but not essential.


The Successful candidate will have the opportunity to work with the wider business and the various eCom Partner Managers.

How is Worldpay changing the World?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey


Job Number



Gateshead / England

Business Area

Customer Support

Employment Type

Permanent- Full-time


November 8, 2017


November 22, 2017