Customer Service Officer

Customer Service Officer

Why is our Gateshead team the next step for you?

Each year the business customers we deal with make billions of money transactions when people like you and me use our debit cards and credit cards to pay for goods or services. These transactions happen using Worldpay technology and systems, whether online or face-to-face, chip & pin or contactless. So next time you get a round in or buy your dinner, book a holiday or top-up on petrol, there’s a pretty good chance we helped you pay for it. Ultimately, we help our customers take your payments quickly, safely and reliably, making your life a lot easier and allowing them to grow their businesses in the process.

How will you add value on day-to-day basis?

In this role you will be responsible for updating customer details on Worldpay payment machines and systems. This could involve processing contracts, dealing with installation arrangements, gathering information that has been requested by other internal departments and answering any quires that they may have.  You will also ensure that our customer experience is as smooth and swift as possible, by providing them with an excellent level customer support.

What will make you an ideal candidate?

Quality is key for our customers you will be able to work both quickly and accurately. You should have proven experience of managing your own workload and be able to adapt to changing priorities.  Your volume of work must be precise, so keen attention to detail will be required. Your daily tasks may either be back office processing, administration or customer service, so you will ideally need to show evidence of skills in these areas. If you have not previously worked in an administration or customer service role , your application will still be considered if you feel you can demonstrate strong communication skills, an understanding of what good customer service requires, and a keen willingness to apply yourself.  This is an ‘immediate start’ role, for which interviews are currently taking place. If, therefore, you would like to take the first step towards a career with Worldpay, please apply today.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.



Job Number



Gateshead / England

Business Area

Customer Support

Employment Type

Fixed term- Full-time


October 10, 2017


November 7, 2017