VP Relationship Management

VP Relationship Management

Why is our VP Relationship Management the next step for you?

Our Global eCom division is booming. With revenue increases of more than 20% year on year, this business is the engine room of our global strategy. As experts in what we do, we operate across industries that represent the most exciting opportunities for Global eCom’s growth – Gambling, Digital Content, Global Retail, Airlines, and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing our customer’s profitability, Worldpay’s share of wallet and, ultimately, overall profitability. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.

How will you add value on a day-to-day basis?

As a member of the regional Leadership Team, you will be taking responsibility for driving the strategy and commercial agenda for the EMEA region, working closely with the Vertical Growth teams and other stakeholders in the business. You will manage, coach and mentor Relationship Management Directors and Senior Relationship Managers. You will drive the RM team to deliver on our regional and division budget, retention and growth objectives, enthuse and motivate them to improve the relationship management function. You will help them with developing their overall customer relationships and driving portfolio growth to full potential gross profit across entire team.

In this position you will drive best practice sharing and vertical knowledge within the Relationship Management Team. Performance meetings, regular one-2-ones, developing sales forecasts and understanding merchants at risk are all part of your managerial responsibilities. You will interact at leadership level with internal stakeholders to support the success of your team.

In this role you will evolve the portfolio and team structure – for both relationship managed and non-managed portfolios, establish a portfolio management strategy on pricing, cross sell and retention. You will work closely with Global eCom regional RM / BD teams to ensure appropriate customer engagement and management across portfolios.

What will make you the ideal candidate?

You will have managed relationship management teams before and it would be beneficial if you’ve worked within Payments / SaaS space before. You are a strong people manager and you’ll have a proven track record of driving growth and exceeding sales targets.

You are recognised as a responsible and reliable owner of business opportunities, successfully managing through to realisation and projects through to completion. You are considered to be a proactive and trusted advisor to customers and a passionate team player, seamlessly collaborating with customers and internal stakeholders to build a better solution. Also, you are a forward-thinking partner of customers, developing innovative solutions to support their growth. You have a passion for developing people leadership, and want to contribute to Worldpay’s growth ambitions by leading a highly skilled and successful team.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey. Our work environment is best described as collaborative and supportive, with the environment being fast paced, dynamic and entrepreneurial.


Job Number



Amsterdam / Netherlands

Business Area


Employment Type

Fixed term- Full-time


October 3, 2017