Corporate customer service consultant

Corporate customer service consultant

Why is our Gateway Support Team the next step for you?

Our Gateway Support is the behind the scenes team looking after our corporate customers with their day-to-day requirements, from changing account details through to end to end integration of our payment solutions.

The team is motivated by daily challenges to provide personalised answers for all queries and to go the extra mile on client by client basis, rather than being simply process driven and looking at how many calls they’ve taken. This is a great team of focussed individuals that provides the very best of customer service to our biggest accounts, and we are looking for you to join us.

How will you add value on a day-to-day basis?

You’ll act as a Subject Matter Expert advising and supporting Gateway E-commerce cooperate customers/prospects, providing pre-sales support to customers, internal sales teams and external partners.

 

This is a great chance for you to work with various teams within the business on complaints that are related to the Gateway during the lifetime of the complaint, whilst complying with agreed SLA’s. This is also opens up opportunities to assist the Technical Support Manager to identify and provide training for new members of the team on the customer services aspects of the Gateway.

 

What will make you the ideal candidate?

You have a charming and efficient telephone manner and thrive in a fast-paced business environment. Experience of working in a B2B support environment, would be great as you will have direct contact with our customers. It is important you have the ability to understanding complex issues and find solutions efficiently will delivery first class customer service.

 

You must be self-reliant and eager to learn new technologies with the ability to work independently and as part of a team.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global FinTech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.

 

Reference

Job Number

JO-1709-11365

Location

Cambridge / England

Business Area

Customer Support

Employment Type

Permanent- Full-time

Posted

September 12, 2017

Closes

October 31, 2017

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