Support Engineer

Support Engineer

Senior Application Support Engineer

Why is our Application Support team the next step for you?

We build amazing customer applications that drive the growth of global businesses the world over. To keep our customers growing it’s essential our service is reliable and efficient. For those occasions when something does go awry we need an elite team of experts to set it right. That’s where our Application Support team comes in. Smart, technical and always championing the customer, you’ll become a valued member of this growing team.

 

How will you add value on a day-to-day basis?

 

Investigating and troubleshooting production system problems, you’ll be critical to both Worldpay’s and our customers ongoing success.

We want you to proactively identify improvements and enhancements to working practises and implement automation where possible. Providing 24/7 out of hours on call support on a rota basis, you’ll be responsible for coordinating and implementation of essential tasks including statistic gathering and maintaining document knowledge.

What will make you the ideal candidate?

Your proactive approach and excellent communication skills will enable you to implement application software releases into test and production environments. You’ll be an expert in in ITIL Service Management operational support and provide 2nd and 3rd line support using Apache/ Tomcat technologies and Java. You’ll thrive resolving incidents through designing and implementing coding solutions, whilst pursuing new ways to improve and extend a suite of monitoring dashboards to aid analysis activities.

Your experience must ideally lie in relational databases, preferably Oracle, with a good understanding of database design concepts. You can write TSQL comfortably and love optimizing database performance. You’ll have Unix experience and are able to write and read Shell Scripts to optimise tasks and implement automation.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global fintech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.

 

Reference

Job Number

JO-1709-11359

Location

Cambridge / England

Business Area

Tech and Engineering

Employment Type

Permanent- Full-time

Posted

September 18, 2017

Closes

October 31, 2017

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