Customer Due Diligence Advisor - FTC

Customer Due Diligence Advisor - FTC

Why is the Customer Due Diligence Advisor role the next step for you?

Our eCommerce division is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.

As we are a FCA Regulated company, we must manage our Financial Crime risks and we have established effective systems and controls that meet our regulators requirements. You will ensure these controls are met. Customer Due Diligence procedures ensure that the customer and every beneficial owner is identified and appropriately verified. In this role you will provide expertise, knowledge and ensure our customers have a smooth Boarding experience.

How will you add value on a day-to-day basis?

You will complete the Customer Due Diligence assessment on our customers in line with CDD policies and procedures with no error identified by Audit. Accurately checking and identifying the levels of customer information retained on the CRM system, and populate the CRM with the missing data with information which is kept in archiving. You will undertake internal and external investigation via third parties when information is not readily available, in line with standard operating procedures. Reviewing the team’s processes to ensure a robust boarding process is maintained.

What will make you the ideal candidate?

Previous experience of working in a customer facing environment is important, Ideally you have worked in a similar or data processing role before. More importantly, you are very accurate, have a good work ethic and you are an energetic and positive team member. You can demonstrate the ability to manage time effectively, prioritise and work to high quality standards and tight deadlines.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global fintech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.



Job Number



Cambridge / England

Business Area

Customer Support

Employment Type

Fixed term- Full-time


September 13, 2017