Service Improvement Manager

Service Improvement Manager

Service Improvement Manager

Why is this role the next step for you?

As our Service Improvement Manager, you will lead all aspects of continuous improvement within the Gateway Support organisation. Working with the Heads of Service lines and our Technical Service Owners, you’ll oversee and manage all aspects of continuous improvement, with a specific focus on service stability, operational efficiency, integration and improvement, operational reporting and insight, change roadmaps and stakeholder management.

How will you add value on a day-to-day basis?

You’ll work with a global team that’s responsible for providing technology services and solutions to Worldpay customers. Our teams are based in Europe, Asia and North America and so we need you to demonstrate confidence in co-ordinating geographically dispersed teams across multiple time-zones and cultures.

We will want you to oversee and manage all continuous improvement activities such as service and capacity planning, actively contribute to service reviews, manage our performance metrics and work closely with our business partners to ensure optimum service levels are achieved. You’ll be people focused and will interact with our superstars and teams all over the world to get the job done.

What will make you the ideal candidate?

We’ll need you to demonstrate strong leadership skills, a proactive mind-set and deep organisational skills. You will have extensive service improvement management or technical project delivery experience, in-depth ITIL framework knowledge in support organisations and a demonstrable track record from financial services IT infrastructure roles. You’ll prove deep knowledge of capacity, disaster recovery and business continuity planning and experience of secure environments and PCI DSS compliance. 

We’ll want you to have deep experience with resource planning, identifying resource gaps and appropriate escalation to address gaps and issues. You will focus on ‘the service’, to ensure that newly implemented solutions are handed over into the operational space in line with service introduction techniques and processes.

How is Worldpay changing the world?

On a typical day, we process 36 million mobile, online and in-store transactions – that’s about 415 each and every second. In 2015 we handled c.13.1bn transactions, supporting c.400,000 customers, 126 currencies, 146 countries and over 300 payment methods. We are the leader in payments in the UK, where we process approximately 42% of all transactions. As a leader in global fintech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.

 

Reference

Job Number

JO-1706-10894

Location

Cambridge / England

Business Area

Tech and Engineering

Employment Type

Permanent- Full-time

Posted

August 1, 2017

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