Corporate Collections Account Manager
Why is our Collections team the next step for you?
Our company specialise in payment processing technology and solutions for our merchant customers, we serve all types of businesses – big and small. We operate globally and serve merchants across 146 countries with 25 office locations in our key markets.
Working as part of our growing Collections and Recoveries function is much more than picking up the phone to collect money. Our Corporate Collections team are responsible for the Account management and recovery of debt for customers in Worldpay's Corporate portfolio.
How will you add value on a day-to-day basis?
The Corporate Collections Account Manager will be responsible for managing a portfolio of high profile business customers, proactively partnering with our merchants and providing dedicated support by phone, e-mail and face to face meetings. You will build effective internal and external relationships, working closely with our Relationship Management and wider collections teams to provide advice and guidance to our merchants. The key to this role is ensuring the risk of large arrears on our debt ledger are minimise through cash allocation, negotiation, setting up direct debits and undertaking query management through to resolution. You have a high degree of initiative, resilience and ownership and are always looking for the best solution to ensure customer satisfaction and retention, whilst maximising collections. You will undertake all these tasks whilst operating in line with FCA, DPA and Banking Code Regulations.
What will make you the ideal candidate?
Ideally, you will have gained experience working in a similar role within a fast paced environment. You will have experience in a customer support role, where you have dealt with corporate (business-to-business) customers. You will have a good working knowledge of Excel and be comfortable with working in a high volume environment. You will be a confident communicator who can prioritise and manage their time effectively to adhere to deadlines. You will have a good knowledge of credit control and it is desirable for you to have previous experience of working in a regulated environment.
Wordpay offer training, support and a highly competitive rewards and benefits package.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there's a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. If you'd like to know more about Worldpay and this exciting role, please apply now. We look forward to hearing from you.
Manchester / England
June 30, 2017