Corporate Support Team Manager

Corporate Support Team Manager

Corporate Support Team Manager – Japan (Tokyo)

Why is our Corporate Support Team in Japan the next step for you?

Our eCommerce division is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.

Located in the beating heart of Japan’s capital, just moments from award-winning restaurants and bars, our Tokyo office is home to some of our most successful colleagues. They’re a diverse group who work hard to deliver an exceptional experience for our customers every day. While the work environment is fast-paced, our Tokyo team enjoys spending time together outside of work too. The team is growing, as our business in Japan expands. Want to be part of our success?

How will you add value on a day-to-day basis?

You will manage and coach a team of 5, as well as supporting 1-2 Tier 1 Accounts. You and the team will provide dedicated support to large corporate global organisations, strengthening relationships and helping them with a wide range of non-commercial queries. You will be both tactical as well as getting in stuck in with hands-on support. You’ll work directly with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.

You will liaise with external technology providers, scheme fee providers and corporate customers to achieve this. You will be responsible for coaching and developing your team members and ensuring they build strong partnerships with our customers.

What will make you the ideal candidate?

You will have worked in a customer facing role, dealing with corporate customers. Preferably you were in a role where technical customer queries were the norm. You are an excellent communicator with strong coaching- and stakeholder management skills. You’ll be working in a vibrant part of the business we would expect you to bring lots of energy and enthusiasm to the team. You are fluent in Japanese and have good English language skills.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.

 

Reference

Job Number

JO-1706-10875

Location

Tokyo / Japan

Business Area

Customer Support

Employment Type

Permanent- Full-time

Posted

July 4, 2017

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