Fraud Team Manager

Fraud Team Manager

Why is a role in our Transaction Monitoring Fraud team the next step for you?

Our Transaction Monitoring team is responsible for protecting Worldpay and all our Merchants against financial and/or reputational loss by delivering risk education, guidance and support across multiple channels both domestically and globally.

The Fraud team are responsible for protecting our customers through the delivery of best in class, intelligent loss mitigation solutions. They make balanced risk-reward decisions in an efficient and controlled environment.

The Fraud Manager is responsible for the day to day management of the Fraud Transaction Monitoring team, supporting the Head of Transaction Monitoring Manager ensuring that the objectives are delivered and the operational business plan achieved.




How will you add value on a day to day basis?

The Fraud and AML teams make up our Transaction Monitoring function within Worldpay, the teams are integral in making sure we have the right strategies and in place to protect our customers from the risk of financial losses.

As Fraud Team manager you will be responsible for the day to day management of 8 analysts who work within a highly pressurised fast-paced environment.

You will be responsible for identifying and implementing process improvements to drive brilliant basics across the team. There is a lot of opportunity to drive efficiencies out of the existing system and implement new practices that will improve the standard of delivery to the business.

As this is a role that involves numerous deadlines and SLA’s, you will be the primary point of reference for the fraud analysts within the team. You will undertake detailed fraud transaction risk assessment of merchants via own case workload and team overview (4 eyes concept). You will be responsible for early identification and escalation of cases that require a Loss Review and escalation including the preparation of an over £10k form for debt collector/ field investigator engagement and recovery actions.

As a team manager, you will be required to completed team management responsibilities including work allocation, regular 1-2-1s, colleague development plans and half / full year reviews.




What will make you the ideal candidate?

The Fraud Manager will be someone who has proven experience in a Fraud based role within either a financial services or retail environment.

You must be able to demonstrate experience of implementing and updating processes and have knowledge of other risk types for example money laundering and Card Scheme compliance. Your attributes should include attention to detail to and ensuring consistency to take tasks through to completion.

You will have experience of managing a team and be able to work in a collaborative environment. Lastly, this is a high profile role so we are looking for excellent communication skills to develop good working relationships with other departments within Risk and Worldpay in general.




How is Worldpay changing the world?

On a typical day, we process 36 million mobile, online and in-store transactions – that’s about 415 each and every second. In 2015 we handled c.13.1bn transactions, supporting c.400,000 customers, 126 currencies, 146 countries, and over 300 payment methods. We are the leader in payments in the UK, where we process approximately 42% of all transactions.


We serve all types of businesses – big and small. You may interact with Worldpay several times a day, without realising it. We are the trusted payments partner of some of the most innovative and fast growing eCommerce businesses globally, many of the UK’s largest retailers, and hundreds of thousands of small and medium sized businesses in the UK and US, including over 16,000 hairdressers, in excess of 24,000 restaurants and more than 9,000 pubs.



Job Number



Manchester / England

Business Area


Employment Type

Permanent- Full-time


May 19, 2017