Customer Support Consultant (French or German)
Why is our Corporate Support team the next step for you?
Our eCommerce division is booming. With revenue increases of 17% year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.
You will be part of an established, progressive and forward thinking support team in a challenging and fast paced environment. We will offer you a position, in a supportive and rewarding business, with a long term career prospects – check out our history and you will see what we mean! If this sounds like the job for you and by nature you are smart, spirited and supportive coupled with an amazing customer first mentality, what are you waiting for?
How will you add value on a day-today basis?
A key part of our business is the support that we provide to our key corporate customers in Retail, Digital & Travel verticals. Our Corporate Support Consultants help these businesses manage their day to day queries, build great relationships and uncover opportunities to add true service value.
You will be dealing with a variety of customer queries from our EMEA merchants and you will be delivering outstanding customer service over the phone, email and on occasions in a Face to Face capacity. You will provide proactive and knowledgeable support, acting as a single point of contact for a designated portfolio of corporate clients and become a key ambassador for Worldpay!
What will make you the ideal candidate?
You will have experience in a customer / account/operational manager role, where you have strengthened relationships and dealt with corporate customers. Preferably you would have worked in a technical environment, where complex customer queries were the norm. You will have excellent communication skills and a unique selling point about you! Because you’ll be working in a vibrant part of the business we would expect you to bring lots of energy and enthusiasm to the team. Excellent language skills in English and either French or German are important.
Amsterdam / Netherlands
Fixed term- Full-time
April 26, 2017