Junior Client On-Boarding Consultant

Junior Client On-Boarding Consultant

Why is our global boarding team the next step for you?

Our eCommerce division is booming. With revenue increases of 17% year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.

How will you add value on a day-to-day basis?

Working in the global boarding team, you will be responsible in providing optimal set up to Worldpay’s ecommerce merchants.  Once set up you will continue configurations for active customers across Worldpay platforms and provide 1st line support. By gaining technical expertise you will be able to consult internal stakeholders such as the commercial and implementation teams on the on-boarding process. As another key part of your role you will ensure Worldpay remains compliant throughout the setup process and meets it regulatory requirements. By maintaining a strong process you will contribute to making the set up (time to full wallet) easier and quicker. You will encourage great communication in the team by maintaining shared documents and systems and prioritising workflows.

What will make you the ideal candidate?

Previous experience of working in a customer facing environment as well as strong internal stakeholder management is crucial to this role. We would also like you to be able to demonstrate the ability to manage time effectively, prioritise and work to high quality standards and tight deadlines. To be successful in this role you will need to excel at aligning approach and style to our stakeholders’ priorities in order to capture key information and communicate using the appropriate tools. You should bring a passion for customer needs and be keen to understand their pain points. When it comes to stakeholder management we would like you to be able to challenge decisions when needed and work with good attention to detail and a great ability to problem solve. Having previous experience of eCommerce products and services or the payments industry is a huge plus.

How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global fintech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.


Job Number



Cambridge / England

Business Area

Customer Support

Employment Type

Permanent- Full-time


April 12, 2017