Collections Advisor

Collections Advisor

Why is our Collections team the next step for you?

Interested in being part of a world-leading global payments business? Worldpay process almost 50% of payments on the UK high street, on a typical day, we process 36 million mobile, online and in-store transactions – that’s about 415 each and every second.

Working as part of our growing Collections and Recoveries function is much more than picking up the phone to collect money. It's the way in which we work which is key, we operate in a regulated environment, therefore "treating customers fairly" is at the heart of everything we do. The team supports many processes from Billing, Direct Debit Reject's to Dissolved, Insolvency and Legal Recoveries. This is all in addition to the traditional picking up the phone to collect cash.


How will you add value on a day-to-day basis?

As Collections Advisor you’ll be working within a fast paced team, managing a set of accounts with a strong focus on cash collection and aged debt clearance. Communication is a key part of this role, building effective internal and external business relationships and being responsible for contacting merchants, cash allocation, setting up direct debits and undertaking query management. You will undertake all these tasks whilst operating in line with FCA, DPA and Banking Code Regulations.

We will provide training and on-going support and our salary packages are competitive. 

What will make you the ideal candidate?

Ideally, you will have gained experience working in a similar role within a fast paced environment. You will have a good working knowledge of Excel and be comfortable with working in a high volume environment. You will be a confident communicator who can prioritise and manage their time effectively to adhere to deadlines. You will have some knowledge of credit control and it is desirable for you to have previous experience of working in a regulated environment.


How is Worldpay changing the world?

We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there's a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. If you'd like to know more about Worldpay and this exciting role, please apply now. We look forward to hearing from you.



Job Number



Manchester / England

Business Area

Customer Support

Employment Type

Fixed term- Full-time


June 8, 2017