Customer Service Advisor
Why is our Gateshead team the next step for you?
Based at our Gateshead site, our Customer Service Advisors play a vital role in supporting our customers to use our services 24/7. Our customers expect world class service and you’ll be part of a team who are continuously striving to achieve this. You will primarily be responsible for answering queries and solving any issues customers may face during their time with us.
Working as part of a team on a flexible shift basis, commitment to the team, our customers and the business are all key priorities. In return WorldPay offer a full training package and a great working environment in which to support the build and development of your career.
How will you add value on day-to-day basis?
You will be responsible for answering inbound customer queries with a ‘right first time’ approach. Working to surpass contact centre KPIs, you will take ownership of the customer call and aim to resolve any customer issues in a swift and timely fashion.
What will make you an ideal candidate?
Your communication and relationship building skills will be excellent, as will your ability to empathise with customer issues whilst seeking appropriate solutions. You will have a ‘can do’ attitude and be able to demonstrate good problem solving skills. In addition, you will be confident working with speed and accuracy when using a range of contact centre systems. You are flexible in regards to working hours as you’ll will be working on rotational basis: 8 am- 8pm 35hrs a week
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.
Gateshead / England
April 4, 2017