Quality Assurance & Compliance Manager
Why is our Compliance team the next step for you?
As a global payments company operating in many markets Worldpay is regulated by a wide range of public entities. As a result we need to ensure we are constantly reviewing and risk, controls and compliance strategy.
This is a newly created role working in the Manchester Business Support Centre, where a number of the activities we undertake are heavy regulated, for instance our Collections function which is regulated by the Financial conduct authority (FCA). As a business we must ensure we have a robust approach and methodology that demonstrates that we are regularly assessing the quality of our staff in line with key regulatory, policy and procedural requirements.
Working alongside the Assurance & Compliance Lead, you will be instrumental in developing our Quality Assurance approach and methodology.
How will you add value on a day-to-day basis?
As the Quality Assurance & Compliance Manager you will be working closely with heads of department and team managers to identify key areas for review before pulling together a framework for monitoring quality standards ensuring a joined approach with the Business Support Centre.
You will take ownership of the development and rolling out of the quality assurance plan, review of the customer complaints approach and maintaining a log of all training and competency records within the BSC. Part of this will include working with the wider Group Compliance teams to ensure we are up to date on key compliance and regulatory requirements.
You will be ensuring policies and processes are defined, followed and reviewed. Working closely with the MI and insight team you will ensure that any immediate remediation action is identified, documented and managed in an appropriate manner.
You will also be pragmatic in looking for continuous improvement by identifying issues, gathering information and finding practical solutions to drive best practice.
What will make you the ideal candidate?
You will have at least 3-5 years experience in a similar role and proven experience of delivering quality assurance and/or compliance methodologies in a fast paced organisation.
Any experience within the finance industry or in a regulated business would be advantageous.
You will be a highly organised and disciplined individual with focus results delivery.
You will have excellent communication skills which are open, engaging and effective both orally and in writing. This role requires a flexible approach and an ability to deliver through others within tight timescales. Technically, you will have a high standard of proficiency in Microsoft Office Project, Power point, Word, PowerPoint, Excel, and Outlook.
Stakeholder management is key in this role and you will be required to juggle multiple stakeholders across various different functions; therefore, you must have proven stakeholder management skills with an ability to influence at a high level.
As this role requires travel at period intervals, you must be able and willing to travel domestically and overseas.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On a typical day, we process 36 million mobile, online and in-store transactions – that’s about 415 each and every second. In 2015 we handled c.13.1bn transactions, supporting c.400,000 customers, 126 currencies, 146 countries, and over 300 payment methods. We are the leader in payments in the UK, where we process approximately 42% of all transactions.
We serve all types of businesses – big and small. You may interact with Worldpay several times a day, without realising it. We are the trusted payments partner of some of the most innovative and fast growing eCommerce businesses globally, many of the UK’s largest retailers, and hundreds of thousands of small and medium sized businesses in the UK and US, including over 16,000 hairdressers, in excess of 24,000 restaurants and more than 9,000 pubs.
Manchester / England
February 27, 2017