Technical Account Manager
Corporate Customer Support - (Corporate Support Manager-individual contributor)
Why is our Corporate Support Team the next step for you?
The eCommerce division is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Global Retail, Airlines, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organisations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this we aim to reach more customers in more markets, in local language and with local payment options.
How will you add value on a day-to-day basis?
This role will be a named contact for merchants for all operational aspects of a merchant’s business and will build strong relationships with all the merchant’s operational contacts, proactively partnering with our merchants. The incumbent will be expected to develop a deep understanding of merchant’s business, work closely with Relationship Management team and provide prompt and accurate advice and issue resolution. You will support our Corporate Support Managers in producing transaction reports, data analysis and transaction flow explanation when needed.
What will make you the ideal candidate?
You will have experience in a customer support role, where you have dealt with corporate (business-to-business) customers. Preferably you would have technical educational background and you’re familiar with XML, HTML and are proficient user of Microsoft Excel. You’re experienced in producing reports and analysing complex data. You’re comfortable on the phone and you will have excellent communication skills. Because you’ll be working in a vibrant part of the business we would expect you to bring lots of energy and enthusiasm to the team. As you’ll be liaising with our clients from China you’ll be fluent in Mandarin both verbally and in writing. Fresh graduates are welcome to apply. We'd also consider recent technology, computer science graduates who are willing to grow career within customer facing environment. Please ensure that you state the languages spoken at least advanced business level on your CV/application. Please note that only Mandarin speakers will be considered, therefore you must state your language skills on the CV.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global fintech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey. Our work environment is best described as collaborative and supportive, with the environment being fast paced, dynamic and entrepreneurial. Please apply now and we’ll be in touch.
Singapore / Singapore
August 1, 2017