Director of Enterprise Systems Management

Director of Enterprise Systems Management

Director of Enterprise Systems Management

An interim role reporting directly to the Chief Operations Officer (COO) for Worldpay's Group Technology and Engineering (GTE) function. The COO function within GTE has accountability for running the IT systems which support Worldpay's mission critical payments platforms globally. These include eCommerce payment gateways supporting payments for some of the world's biggest brands. The team of 500+ delivers a 24x7 service, covering all IT disciplines from core infrastructure to bespoke application support. Support locations include UK, Canada, America, Brazil, Romania & India

Worldpay has grown both organically and through acquisition, resulting in a wide cross section of different technologies to support. The Technical Operations Centres (TOC) operate on a follow the sun basis from 3 global locations, and provide a single escalation point for all internal & customer facing IT issues. It's critical the TOC has a single pane of glass to Worldpay's systems, and an ability to rapidly diagnose service issues, correlating them with business services. The 2nd line support teams need an ability to drill down into the granular detail of technical issues, reducing incident resolution time.

Worldpay has made strategic investment in a number of different Enterprise Management solutions. This role is to drive the transformation required to migrate all systems onto a single strategic platform. There is also an opportunity to consolidate existing solutions where relevant, and influence that direction.

Working directly with peers who own Service Management of the platforms, you will deliver both tactical & strategic improvements. This is very much a delivery role for someone to facilitate change, not to own definition of a strategy or architecture. The successful candidate will likely be operating at Director level, have experience of delivering solutions at enterprise scale, and within organisations operating a high level of technical complexity. Experience of supporting mission critical platforms is essential. Worldpay operates ~10k servers across 15 data centres globally.

Critical Technologies include:
Oracle (engineered systems all the way through middleware & COTS products)
SQL Server
All flavours of infrastructure - Cisco, EMC, HDS, Pure, F5, Fortinet, Nutanix, HPE Blade & Non Stop, VMware etc.
Private & hybrid cloud

Critcal tools include:
Devops - Github, Puppet, Jenkins, Docker, OpenShift
BMC suite
Oracle Enterprise Manager
Thousand Eyes

Worldpay is acting as an Employment Business in relation to this vacancy.


Job Number

EM Transformation_1483721002



Business Area

Financial Services

Employment Type



January 6, 2017


January 6, 2018